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Business Traveller concierge_00001607
Business Traveller concierge_00001607

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    What makes a good concierge?

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What makes a good concierge?

The head concierge at Switzerland's Gstaad Palace, Stefano Bertalli, tells CNN's Richard Quest's the secret to great customer service

What makes a good concierge?

The head concierge at Switzerland's Gstaad Palace, Stefano Bertalli, tells CNN's Richard Quest's the secret to great customer service